DELIVERY AND RETURNS

 

Where do you ship your items??

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I currently dispatch items to the UK, Channel Islands and non EU countries.

I do not currently dispatch as standard to EU counties due to the customs and paperwork/hallmarking complications created by Brexit. However if you do live in the EU and would like to purchase from me please get in touch so we can check your countries hallmarking regulations and customs requirements to see if it is possible.

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Customers are responsible for any customs fees that may be applied to their package so please be aware of the policies for your particular country before placing any international orders. 

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What delivery options do you offer and how long will my package take to arrive?? 

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All of the items in my shop will be ready to ship within 2-3 working days of placing your order unless stated otherwise in the product description. For insurance purposes I only send my packages via Royal Mail Special Delivery Guaranteed within the UK, and International Tracked and Signed to the rest of the world.

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If you are UK based your package should be with you by 1pm the next working day after shipping, I am always happy to work with you to ensure the package arrives on a day that best suits you, please just drop me a message at rawmooncreations@gmail.com or via the get in touch tabs in the top and bottom sections of my website once your order has been placed and I will be more than happy to help.  Please Note that I am unable to ship packages on a Saturday or Sunday and any packages shipped by 12pm on a Friday should be with you on the Monday afternoon.

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If you are based anywhere else in the world your package should arrive between 5-35 days depending on the destination. 

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I will always send you an email with your tracking number as soon as your package is shipped. Please note that once a package has been dropped off at the post office, any delays are outside of my control. I rarely have any issues using Royal Mail tracked services but please be aware that delays do sometimes happen. 

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Are you local to the Forest of Dean?? 

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For those of you who are local to the Forest of Dean, I do offer a pickup option during the checkout process in my websites shop. This option means that you can collect you package from my home address in Bream, and you will not be charged a delivery fee. 

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If you select this option, you will receive an email from me once your package is ready for collection, this will typically be around 2-3 working days from your order being placed. Please do not attempt to collect your package until you receive confirmation telling you that it is ready. 

My full address will be disclosed in both the confirmation email you receive at the time of purchase and again in the email confirming your package is ready for collection. 

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During weekdays I am unable to accommodate pickups during the hours of 12:30-2pm and 6:30-8pm so please do not attempt to collect your item during these times. If you would like to collect your package on the weekend, please drop me a message once you receive confirmation that it is ready so we can arrange a time when I will be home to save yourself a wasted trip.  

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Do you accept returns?? 

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If you would like to return an item please contact me within 3 days of delivery to let me know. 

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All items must be returned to me within 14 working days of contact being made.

The item must be returned unworn and in its original packaging for a full refund to be issued.

The buyer is responsible for any return shipping costs.

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Please be aware that I am unable to accept the return of earrings or custom pieces. 

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If you have any issues or are unhappy with your order please get in touch via the get in touch tabs in the top and bottom sections of this website or via rawmooncreations@gmail.com.

I pour my heart and soul into each piece of jewellery I make and want to ensure that each and every customer is completely satisfied with their purchase. I want you to love your item as much as I do, so if for any reason you are not happy please do not hesitate to get in touch and I will do everything that I can to accommodate you.